Self-serve kiosks roll out at Via Rail stations

by all | 28 January 2015 8:55 am

[1]Montreal-based digital signage and video wall developer iGotcha Media has concluded the latest phase of rolling out self-service kiosks at Via Rail train stations across Ontario and Quebec. A total of 33 kiosks are now fully operational at 23 stations.

Each kiosk uses a touch-screen interface to provide transactions and services, including the purchasing and printing of train tickets, weighing baggage to ensure compliance with limitations, accessing train service schedules and phoning support staff.

“The objective of rolling out these kiosks is to complement our customer service capabilities and increase flexibility, particularly during peak hours when passenger demand rises considerably,” says Chad McLarnon, Via’s manager of business solutions.

Having custom-designed the hardware and integrated it with Via’s data network, iGotcha continues to provide on-site support and oversee operations with proprietary software to ensure 99 per cent uptime.

Source URL: https://www.signmedia.ca/self-serve-kiosks-roll-out-at-via-rail-stations/

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